Ahomeselection.com - Return Policy
Home Selection 365-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 365 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 365 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- Original shipping charges are non-refundable. (typically expect a 20-25% shipping cost)
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned:
- Products which are eligible for parts under manufacturer warranty.
All return requests must be submitted in writing and sent to info@ahomeselection.com
*Exclusions:
Ahomeselection.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected; it is located under the "Returns" tab on the product page and below:
Return Procedure
- All return requests must be submitted in writing and sent to info@ahomeselection.com
- If your return is approved, you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- Take a picture of the item and send it to info@ahomeselection.com before shipping.
- Ship the package. We will provide you a return shipping label You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers, we will make sure the box is put on a pallet and a scheduled pickup with an LTL freight carrier comes for the package.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
Cancellations
All unshipped orders canceled are subject to a 10% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you used when placing your order.
Cancellations on items that have been charged back will cost the customer the total shipping charges & any applicable fees.
Pre-Orders
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers' warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancelation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further), then you will be charged the 10% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Damaged Merchandise
In the event of damage to your product during shipping, please contact info@ahomeselection.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
Defective Merchandise
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects, and we will help you get parts or replace the product at no additional cost. Contact us at info@ahomeselection.com for assistance.
Please Read!
We strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition that we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
For assistance with returns, please contact us at info@ahomeselection.com.
Questions? INFO@AHOMESELECTION.COM